Refund policy
Summary of our returns policy:
As part of our money-back guarantee and in accordance with article L221-5 of the French Consumer Code, you have 14 days from receipt of your parcel to return your items to us, without having to provide any justification. After this period, no returns will be accepted.
The product(s) must be returned new, intact, unworn and in their original packaging. For all return requests, it is essential to contact customer service by e-mail at the following address: lysbijouxpro@gmail.com All returns without a return e-mail, after the deadline or containing damaged, broken or worn products may be refused. Please note that all returns must be accompanied by the original packaging.
You are responsible for return shipping costs. We cannot be held responsible for stolen or missing packages.
Personalized items are neither exchangeable nor refundable. For reasons of hygiene, earrings and piercings cannot be returned.
Translated with www.DeepL.com/Translator (free version)
As part of our money-back guarantee and in accordance with article L221-5 of the French Consumer Code, you have 14 days from receipt of your parcel to return your items to us, without having to provide any justification. After this period, no returns will be accepted.
The product(s) must be returned new, intact, unworn and in their original packaging. For all return requests, it is essential to contact customer service by e-mail at the following address: lysbijouxpro@gmail.com All returns without a return e-mail, after the deadline or containing damaged, broken or worn products may be refused. Please note that all returns must be accompanied by the original packaging.
You are responsible for return shipping costs. We cannot be held responsible for stolen or missing packages.
Personalized items are neither exchangeable nor refundable. For reasons of hygiene, earrings and piercings cannot be returned.
Translated with www.DeepL.com/Translator (free version)